Shipping and Returns

Processing

All orders are processed and shipped within 1-3 working days. Once your order has shipped, you will receive a confirmation email. If for some reason you didn't receive this email, let us know at info@bythedanube.com and we will update you on the status of your order.

Shipping

We are currently delivering only to Rep. of Ireland at a flat rate of €5.95. All deliveries are sent via An Post.

Returns

If you change your mind about your purchase, please let us know by email. If your order has already been processed, we may not be able to cancel it. To be eligible for a return, your item must be packaged, unused and in its original packaging. Due to the nature of our products, we cannot accept a return on candles that have been lit or have signs of wear. The return must be done within 14 days of purchase. To start a return, you can contact us at info@bythedanube.com to send you instructions on how and where to send your package. We recommend to return items by tracked mail as proof of return in case the item is lost. Please note, we do not cover postage costs on returned items.

Damages and issues

We take every care to make sure our items are properly packaged during transit, yet occasionally damages might happen. If the item is damaged, please let us know so that we can evaluate the issue and replace or refund it if photographic evidence is sent to us within 3 days of delivery. We cannot refund or replace items that have been used.